Check from 2022 "On Hold" - Error Message when attempting to open

@mdyer I suggest running “recalculate vendor balances” and if that doesn’t work, it sounds like you will need to open a case with Acumatica support to correct this issue.

Hello @mdyer ,

I wonder if you have any published customizations in Payables. If so, it’s worth a try to temporarily un-publish customizations and see whether the behavior is different.  Can you open the check when customizations are temporarily unpublished?

I’ve also experienced strange cases where a document won’t open:

1. When account-subaccount restriction groups exist and my user isn’t a member of a restriction group that contains the bank account of the check
2. When I’m not in the Branch Role for the Branch that is on the Financial tab of the check in question, or for the bill that was paid by the check
3. When a check exists for an inactive bank account.

If none of these ideas helps…. Steve’s suggestion to contact your VAR/Acumatica support is the next step.

Best regards,

Laura

Thanks for your replies!

@StevenRatner , unfortunately the recalculating vendor balances did not help.

@Laura02  suggestions 1-3 did not help as well. I will try to unpublish customizations after hours today and let you know how it goes. 

Appreciate everyone’s help!

Hi @mdyer were you able to find a solution? Thank you!

Hi @Chris Hackett  - unfortunately we were not able to resolve this and currently have Acumatica support looking in to how to remove this from the database.

Thanks!