Customer wishes to chnage the customer status to Hold based on attribute change
Can this be done in a Business Event ? How would you update / chnage the status?
Solved
Change customer staus with Business Event
Best answer by mohammadnawaz51
Create a Generic Inquiry (GI) and include all key fields required for the inquiry.
Add a condition based on the attribute value (true or false) and trigger the appropriate action based on that condition.
Once the record is inserted into the GI, a business event should be configured to run an import scenario that updates the customer status according to the required logic.
+6
Create a Generic Inquiry (GI) and include all key fields required for the inquiry.
Add a condition based on the attribute value (true or false) and trigger the appropriate action based on that condition.
Once the record is inserted into the GI, a business event should be configured to run an import scenario that updates the customer status according to the required logic.
+6
Hey Dale!
If you get this to work through the attribute let me know your config, because the KB for Troubleshooting business events mentions attributes shouldn’t be used :)
-
Use user-defined fields (UDFs) instead of attributes:
- Attributes should not be used. User-defined fields (UDFs) should be used instead for better stability and compatibility.
Troubleshooting business events | Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.