Hello,
We have had multiple instances where a credit card payment was captured in Acumatica but returned an error and the payment was stuck in pending processing status. The Processing Center Response Status was “Capture Failed” and the payment could not be voided or recaptured because it was in pending processing.
However, the payment somehow made it through to our processing center, authorize.net, and settled successfully.
Clicking “Validate Card Payment” on the payments screen in Acumatica only returned the response, “Does not exist”.
Is there a way to have Acumatica acknowledge this order as paid?
Thanks!
