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Cannot apply Prepayment to Bill

  • August 26, 2025
  • 6 replies
  • 73 views

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Hello,

 

I cannot find the Prepayment to apply for my bill.

 

Can some help me with it ? 

 

Best answer by jessicaASA

That screenshot is the Bills screen. In order to apply a prepayment to a bill, you need to go to the Prepayment screen and then pick up the bill from there (the second screenshot in your original post). Try that and let me know if you can see the bill.

6 replies

Manikanta Dhulipudi
Captain II
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@trungrigshop 

Please check if the prepayment linked to any other bill?


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  • Author
  • Jr Varsity II
  • August 26, 2025

Hello, ​@Manikanta Dhulipudi

Here is the application in the prepayment. It only linked to Payment 

 


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  • Varsity III
  • August 26, 2025

In the screenshot you provided, your bill is on hold. Once the hold is removed and the bill is approved and released, it should show up on the prepayment selection screen.


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  • Author
  • Jr Varsity II
  • August 26, 2025

Hello ​@jessicaASA,

 

Here is the result after released the bill 

 


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  • Varsity III
  • Answer
  • August 26, 2025

That screenshot is the Bills screen. In order to apply a prepayment to a bill, you need to go to the Prepayment screen and then pick up the bill from there (the second screenshot in your original post). Try that and let me know if you can see the bill.


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  • Author
  • Jr Varsity II
  • August 26, 2025

Hello ​@jessicaASA,

I finally can link it in the Prepayment screen.

 

Thanks a lot for helping