How are people applying handle fees? We have been manually adding a non-stock item to each order. Does anyone do this from an invoice level vs sales order level? How is this working for you?
Userlevel 7
+16
HI
What kind of fees are you adding? Can you give some examples?
For somethings in Acumatica, you can add charges. However, looking to see what specifically you are adding fees for.
We charge a fee for use of a UPS collect or 3RD Party shipping account number. This has to be listed on both the sales order (so it is on the sales confirmation the customer receives) and on the invoice. We had a business event that was triggered by the shipping terms but it is not working properly. Causes issues entering the sales order as it deletes information as it runs while still entering order. We tried setting sales orders to come in on hold and the business event to not trigger until it is removed off of hold but then if the shipment is created to quickly it does not add the fee. We are at a loss as what to do.
Userlevel 7
+16
Are the orders coming in from an ecommerce site or are they being put in manually?
These are being entered manually.
We have orders that come in from ecommerce as well though.
Userlevel 7
Hi
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