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Bank feed error message: Credentials were not updated. Error reason: Bank feed has been already connected

  • April 7, 2025
  • 2 replies
  • 127 views
L
Freshman I

Hi,

 

  User is getting an error on the bank feed when Loading in test mode. CA Error: The answer or answers were not provided in time. Please try again.”

In Acumatica community we found a discussion on how to resolve this. However, On Step 2 ‘Update Credentials’, user got an error.

User updated the credentials, first it says “you are successful connected to [Bank Name]” and then it showed ‘Credentials were not updated error reason: bank feed has been already connected’

 

Does anyone know how to resolve this error message?

Best answer by AmaanFazeer11

Hello ​@LTBarnillo 

If this Bank Feeds is one that connects to MX Data Provider, MX may have done some change on their side and issue error if reconnect is not required, previously they just confirmed the status (connected).

If the issue persists and does not make sense I would recommend submitted a support request through the portal for further investigation.

Amaan

2 replies

A
Acumatica Employee
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  • AmaanFazeer11
  • Acumatica Employee
  • Answer
  • April 8, 2025

Hello ​@LTBarnillo 

If this Bank Feeds is one that connects to MX Data Provider, MX may have done some change on their side and issue error if reconnect is not required, previously they just confirmed the status (connected).

If the issue persists and does not make sense I would recommend submitted a support request through the portal for further investigation.

Amaan

Chris Hackett
L
A
Jr Varsity I
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  • Ankita Tayana
  • Jr Varsity I
  • April 11, 2025

Hello ​@LTBarnillo,

As a workaround, on the Cloud Service Diagnostic (SM205090) form, click the Diagnose button

After that disconnect the bank feed and connect it again.

 

Hope this may resolve the issue. If not, Acumatica support case need to created.

Thanks!

Chris Hackett
L
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