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Auto Balancing entries were not generated when paying branch 1 bill using branch 2's identity and cash account

  • 19 March 2022
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Hello,

     We are still using 2020 R2 Build 20.209.0027. Is there a known issue of this version or some setting issue.

   I paid branch 1’s bill using branch 2’s identity. They are setting in different companies with different ledger.
   I remember a pairo f entring GL transactions should be automatically generated like below.

 

However, I did not see this in production envrionment. How is that. 

Thanks.

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Best answer by ray20 19 March 2022, 07:15

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Userlevel 6
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problem solved
it is a setting issue
In “inter branch account mapping “, we previoulsy set the start account as “000000” six zeros,
while actually, should be “00000” five zeros.

strangely, it works before, however it did meet error in 2020r2.  We rarely use this function, so did not notice.

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