I have an AR Credit Memo stuck in a reserved status. It was initially created to process a refund but another AR credit memo was created in its place. The refund was processed and attached to the replacement CM and those two documents are closed.
The AR Credit Memo is not applied to anything and all options on the actions, inquiries, and reports menus are grayed out. It is a part of a batch that was posted to the GL which makes me believe that the document was released before it was reserved.
Any ideas on how to get this document out of reserved status? Our end goal is to delete it or close it out with a debit memo.
Best answer by Laura02View original