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Applying a Credit Memo is it possible?

  • 20 March 2024
  • 2 replies
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A credit memo was applied to an invoice and now we realize this was a mistake.

Can it be unapplied? If so, please advise how?

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Best answer by MuthumaliDhanushika27 20 March 2024, 18:12

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Hello @elizabeth22 

Please test these steps in a test tenant first before doing a live tenant.

1.Go to payment and application screen (AR302000)

2.Open the relevant credit memo

3.Go to application History tab

4.Reverse the applied invoice.

 

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Thank you so much. 

It worked.

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