Solved

Activating Upgrade for Contract error

  • 13 April 2023
  • 7 replies
  • 154 views

Userlevel 3
Badge

A user is trying to “ACTIVATE UPGRADE” for a customer contract and is getting the error “Nullable object must have a value.”   Looking through the trace it doesn’t appear it’s caused by any customizations.  Has anyone else seen this error in the customer contract area?   We’re using 2022 R1.

 

icon

Best answer by suebrown 13 April 2023, 19:47

View original

7 replies

Userlevel 7
Badge +16

HI @suebrown 

  1. Have they changed numbering sequences for contracts?
  2. What is the Activation date being used?
Userlevel 3
Badge

Hi Kandy -- it’s SaaS.

Userlevel 3
Badge

No, numbering sequences haven’t changed and the activation date is 2/24/2023.

 

Userlevel 7
Badge +16

Hi @suebrown 

Is that financial period closed by chance?

Userlevel 3
Badge

It is closed.  We will reopen it and see if it goes through.  Thank you!   

Userlevel 3
Badge

We tested that but it didn’t correct the issue.   We found the problem because we had an unnecessary entry under Contract Usage.  Deleted the line and the user was able to activate the upgrade.   Thank you for your help!

Userlevel 7
Badge +16

We tested that but it didn’t correct the issue.   We found the problem because we had an unnecessary entry under Contract Usage.  Deleted the line and the user was able to activate the upgrade.   Thank you for your help!

thank you for sharing the fix! 

Reply


About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved