Good afternoon,
Is there a way to set up a line item (i.e. - our company catalog) to go in at $0 value and bypass CREDIT HOLD so it doesn't get tied up?
We want it to count against inventory for the product, but just no monetary value.
Thank you!
Question
$0 line item bypass CREDIT HOLD
+4
Can you create a business event to setup the Line item at $0 based on the conditions.
Well its already set at $0 value...but for some reason always goes on a CREDIT HOLD upon order entering.
Is it a setting on the line item thats causing it or what would be the reason a $0 order goes on CREDIT HOLD?
+15Is this on a Sales Order or Invoice? Have you tried checking the ‘Free Item’ box?
This would be on the order.
I did just try a fake order by clicking the free item before saving it and it still goes on CREDIT HOLD.
Is it something on the line item I can alter that may be causing it?
+15- Does it happen for multiple customers? Is it specifically a $0 (as opposed to say $5)?
- Do you have customizations?
I’m not aware of any out-of-box functionality that would put an order on Credit Hold because of a $0 line. If it really is doing that, I would suspect a customization.
I will touch base with my IT team to see if they set a customization up that could be causing it!
Doesnt make sense to me either!
Thank you for your responses!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.