Skip to main content
Answer

Why is billable column grayed out on service order details tab

  • May 23, 2025
  • 6 replies
  • 84 views
estebanperalta54
Captain II
Forum|alt.badge.img+4

Hi! In service orders, on the details tab, I can’t figure out why the billable column is grayed out? I’m also admin user. The background to this is I’m not able to invoice appointments because the error tells me nothing is marked billable. I’ve also made sure on the service order type generated billing documents is set to SO Invoices.!--endfragment>!--startfragment>

 

 

Best answer by vdiaz

Hi ​@estebanperalta54… can you check if the service order was created from a sales order?

Check the Other tab, Source Info.

For example:

 If this is the case, since the sales order will create an invoice, Billable from the service order will be locked so there is no double billing. 

Hope that helps!

If you found the post helpful please like the post or if it answered your question mark it as best answer. Thanks!
robk20

6 replies

hkabiri
Acumatica Moderator
Forum|alt.badge.img+8
  • hkabiri
  • Acumatica Support Team
  • May 23, 2025

​@estebanperalta54 If the line type is comment, Instructions or status is canceled or prepaid then billable would be disabled.

SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
vdiaz
Chris Hackett
estebanperalta54
estebanperalta54
Captain II
Forum|alt.badge.img+4

hi ​@hkabiri the line status is requiring scheduling and line type is service. Any other ideas?

If you found the post helpful please like the post or if it answered your question mark it as best answer. Thanks!
DipakNilkanth
Pro III
Forum|alt.badge.img+13

Hi ​@estebanperalta54,

Is there any customization published on service Orders screen?

Dipak Nilkanth || MVP @2025 || https://www.linkedin.com/in/dipak-nilkanth-293591102 || Acumatica Developer
Chris Hackett
estebanperalta54
Captain II
Forum|alt.badge.img+4

Hi ​@Nilkanth Dipak, only customization project I created is to have new fields on the Purchase Orders screen.

If you found the post helpful please like the post or if it answered your question mark it as best answer. Thanks!
vdiaz
Acumatica Moderator
Forum|alt.badge.img+2
  • vdiaz
  • Acumatica Moderator
  • Answer
  • May 26, 2025

Hi ​@estebanperalta54… can you check if the service order was created from a sales order?

Check the Other tab, Source Info.

For example:

 If this is the case, since the sales order will create an invoice, Billable from the service order will be locked so there is no double billing. 

Hope that helps!

Valentina
Chris Hackett
estebanperalta54
estebanperalta54
Captain II
Forum|alt.badge.img+4

Thanks! ​@vdiaz  That makes sense since I created from sales order.

If you found the post helpful please like the post or if it answered your question mark it as best answer. Thanks!
vdiaz
Chris Hackett
Terms & ConditionsCookie settingsAccessibility statement
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved