Why does Service Time get deleted from the log when reopened? Specifically, when a person other than the individual assigned to the appointment uncloses or reopens the appointment. Is there a way to keep this from occurring?
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Why does Service Time get deleted from the log when reopened?
Best answer by vdiaz
Hi,
This is the way the system was designed. The reopen action is meant to restore the appointment back to the initial status (Not Started), this means, before the work was performed.
In 2024 R2 we have improved this behavior by introducing a new action called Edit. Please find more information on the release notes. https://acumatica-builds.s3.amazonaws.com/builds/24.2/ReleaseNotes/AcumaticaERP_2024R2_ReleaseNotes.pdf
I hope that helps.
+2Hi,
This is the way the system was designed. The reopen action is meant to restore the appointment back to the initial status (Not Started), this means, before the work was performed.
In 2024 R2 we have improved this behavior by introducing a new action called Edit. Please find more information on the release notes. https://acumatica-builds.s3.amazonaws.com/builds/24.2/ReleaseNotes/AcumaticaERP_2024R2_ReleaseNotes.pdf
I hope that helps.
Valentina
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