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Use Work Calendar for Service Appointment

  • July 22, 2021
  • 2 replies
  • 244 views
kristianharianja
Semi-Pro I
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Which setting should I configure to enable this scenario?

A service has estimated duration of 30 hours but staff available working time is 8 hours a day. When assigning appointment system split that appointment into 4 days, either as the same appointment number of multiple appointment number that is fine but I want to avoid cloning the appointment as this seems to be manual task.

Choosing Work Calendar with 8 hrs working time a day in Service Preferences doesn't seem to affect the service duration.

Best answer by kristianharianja

Turns out that Acumatica said service appointment was not designed to cater for this scenario, hopefully someday. Many service businesses require long hours appointment and they don’t work 24-hrs. 

Kristian Harianja

2 replies

A
Semi-Pro I
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  • amajors
  • Semi-Pro I
  • July 22, 2021

In my experience, to view the days on the calendar correctly, you need to split the appointment into one appointment per day. Otherwise, if I remember right, the calendar will stretch the appointment across the multiple days.

Abe Majors
kristianharianja
Semi-Pro I
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Turns out that Acumatica said service appointment was not designed to cater for this scenario, hopefully someday. Many service businesses require long hours appointment and they don’t work 24-hrs. 

Kristian Harianja
Chris Hackett
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