+1Has anyone run into this problem?
We’re doing the normal billing on a service appointment in the Service Management Module. On this appointment when we “Run Billing”, we are given the error code “Object reference not set to an instance of an object”.
I’ve tried to trace it but have run out of ideas.
Best answer by Yasas Withanage
Hello
There can be few reasons for this. Did you check the trace message?
Option 1> What is the service order status? If it is hold please remove the hold and try.
Option 2> Open customer associated withthe appointment.
On the Billing tab, remove the billing cycle
Save the changes
Add the billing cycle again
Save the changes
Open the appointment and click Run Billing
Option 3> In the lines, check if the billable check box is selected or not.
Option 4> are there any values in the actual time fields?
Option 5> Maybe a data issue. Then you need to create a support case.
Thanks
+6
+1
Is this the trace you are requesting?
+1Here is the expanded trace about the error code:
at PX.Data.PXFirstChanceExceptionLogger.ProfilerFirstChanceException(Object o, FirstChanceExceptionEventArgs args)
at PX.Objects.FS.AppointmentEntry.<>c__DisplayClass122_1.<InvoiceAppointment>b__0()
at PX.Async.CancellationIgnorantExtensions.RunWithCancellationViaThreadAbort(Action method, CancellationToken cancellationToken)
at PX.Async.CancellationIgnorantExtensions.<>c__DisplayClass1_0.<ToCancellationViaThreadAbort>b__0(CancellationToken cancellationToken)
at PX.Async.Internal.PXLongOperationPars.PopAndRunDelegate(CancellationToken cancellationToken)
at PX.Async.Internal.RuntimeLongOperationManager.PerformOperation(PXLongOperationPars p)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at PX.Async.Internal.PXThreadPool.RunItem(RequestItem item)
at PX.Async.Internal.PXThreadPool.Run()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
+5Hello
There can be few reasons for this. Did you check the trace message?
Option 1> What is the service order status? If it is hold please remove the hold and try.
Option 2> Open customer associated withthe appointment.
On the Billing tab, remove the billing cycle
Save the changes
Add the billing cycle again
Save the changes
Open the appointment and click Run Billing
Option 3> In the lines, check if the billable check box is selected or not.
Option 4> are there any values in the actual time fields?
Option 5> Maybe a data issue. Then you need to create a support case.
Thanks
+1
Thanks! Option 2 worked, and we got it billed.
Appreciate your help!
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