Hi all we suddenly have one employee phone not sending coordinates to Acumatica, I’ve check his phone and all his settings are in place. Even acumatica mobile has indicated location has been captured. But it seems like he is permanently stuck in 12/1/2024 in our GI. Anybody facing the issue?
- I’ve also uninstalled and reinstalled the app as well as clearing data and cache.. but the issue remains the same.
- Staff is using Android 14, Galaxy A52 5G, SM-A528B/DS
- Staff is also only using 1 Google Account which is the work organisation account, he doesn’t have any personal account tied to the phone
Last tracked position for this employee
Upon checking the staff phone. The usage history is today (20/1/2024) even acumatica has indicated it.
Location permission all activated.
Recent access did indicate that Acumatica was accessed for location settings
No permissions were being blocked.
Acumatica Dashboard
Device is detected
Tracking is enabled.
Is it due to the new google update?
Thanks!