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Error: Shipping Contact must be specified to process this item - when billing a service order

M
Varsity I
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A user is trying to bill a service order and getting the following error:

Shipping Contact must be specified to process this item.

There is a contact on the service order:

 

But interesting that the account name has not come across (and any attempt to fill it with data gets blanked out when you tab out of the field).

Acumatica 2021 R2
Build 21.215.0016

Has anyone experienced this?

Best answer by dales50

@MarciaW - I believe the shipping contact in the error is referencing the customer on the service order.  I would suggest to create support ticket to have this reviewed.  It looks like a data issue as I do not see a way to have have no account showing on the setting tab without the override flag as you show

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dales50
Semi-Pro III
  • dales50
  • 68 replies
  • Answer
  • July 22, 2022

@MarciaW - I believe the shipping contact in the error is referencing the customer on the service order.  I would suggest to create support ticket to have this reviewed.  It looks like a data issue as I do not see a way to have have no account showing on the setting tab without the override flag as you show

Kandy Beatty
C
Chris Hackett
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    Kandy Beatty
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    Concannon
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    Chris Hackett
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Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • 2757 replies
  • July 28, 2022

Hi @MarciaW - were you able to find a solution for your issue? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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