We are using Apple iPhones. Trying to add photos to the service appointment in the mobile app.

Taking a photo in the app works fine, however if we select ‘Insert Photo or Video’ for adding a previously taken photo we get an error saying ‘File type pvt is not allowed.’.  We believe that because it has the ‘live’ option enabled on the photo so we turn the live off.

With Option ‘Automatic’ we then get error ‘File type heic is not allowed’

With Option ‘Current’ we also get error  ‘File type heic is not allowed’

With Option ‘Most Compatible’ we get ‘File type thumb.standard is not allowed’

Anyone have any idea what we need to do to get it to insert photos that have already been taken?