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Customers > Service Billing Tab > Service Order Types are not populating for new customers

  • Feb 14, 2024 5:46 PM UTC
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jaymarzian
Varsity I
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Hey folks, when i create a new customer in 2023 r1, then go to the Service Billing tab, there are three service order types in there by default.  I want all of the service order types to populate there when I create a new customer.   Any ideas short of an import scenario or am I missing something?

 

Best answer by Laura03

Hello,

Add all the service types to the Customer Classes, and then they should default to the Service Billing tab of new customers.

 

Laura

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Laura03
Captain II
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  • Captain II
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  • Feb 14, 2024 6:26 PM UTC

Hello,

Add all the service types to the Customer Classes, and then they should default to the Service Billing tab of new customers.

 

Laura

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jaymarzian
Varsity I
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  • Author
  • Varsity I
  • Feb 14, 2024 6:52 PM UTC

Hello,

Add all the service types to the Customer Classes, and then they should default to the Service Billing tab of new customers.

 

Laura

You are so kind -- the answer is YES John you are missing something…  Thanks so much!   This one was easy…    :)

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Laura03
Captain II
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  • Captain II
  • Feb 14, 2024 7:06 PM UTC

We all miss something sometimes, John, including me.  😉

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