Appointment: stock items, does not allow using higher quantity than service order line

​@saco86 thanks for your response. I am aware of this behavior. But the issue is that even if the inventory item is added from the appointment screen, system does not allow updating the estimated or actual qty fields on the appointment. It’s because once the line is added on the appointment, it is auto added on the service order. 

​@eshahid05 

This is expected behavior, not a bug. The key point is that the Service Order owns the line, particularly for stock items. Even if the part is added from the Appointment screen, the system also creates a matching line on the Service Order, and that is the line that controls the allowed quantity.

So the Appointment line cannot exceed the quantity on its related Service Order line. I understand this can feel limiting in real-life scenarios, but if the technician needs to use more than originally planned, the Service Order quantity has to be increased first.

And couple this with ADD ITEMs button only allows qty of 1 on mobile app, appointment screen, the whole thing is very frustrating design for a consultant to explain to an end customer. 

We had a customization built to get around this functionality. We can run our daily processes 100% for the most part from the appointment only. Add/remove quantities, delete lines, add lines, etc. 

It’s gotten us about 95% of the way there with a few more things to work through like cancelling or closing deleted lines on the service order as it still double allocates these deleted appointment lines until its processed further, but for the most part we’ve simplified this frustrating process.