In a service order, user is attempting to add an Instruction line under Details and is getting the “An attempt was made to add a duplicate entry” error when just clicking the + to add the line. No other information has been entered at this time (e.g., Line Type, etc.). I see the error related to imports and customers but not with service orders. Thanks for any thoughts, suggestions.
Best answer by darylbowman
I would unpublish the customization and see if you continue to get the error.
+13Have any customizations to this screen been made?
+13I would unpublish the customization and see if you continue to get the error.
Thanks -- will try that.
Hi
Did you ever find a solution to this issue? We have this pop up occasionally in the Service Module and have not figured out the issue yet.
I have made quite a few customizations to the Service Order and Appointment screens, but only get this error sporadically. Unfortunately, our solution so far has been to abandon the Service Order with a problem and create a new one...
Thanks!
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