Adding pictures of technicians to notify email template

​@Cbaron I think this is not feasible but you can keep the attachment in the appointment and plan for customization to send the photos for an email activity.

@Cbaron Mohammad's right that it won't work out of the box.

Field Service adds two staff placeholders to the appointment notification: the assigned staff names and their cell phones. Neither the employee record nor the staff line on the appointment has a photo field you can fill in, so there's no per-tech image for the template to merge.

The image side is already handled. When Acumatica sends the email, any image in the body whose src points at a file stored in Acumatica (GetFile.ashx?fileID=...) is swapped for an inline attachment. The photo travels inside the message, so your customer doesn't need access to your site to see it.

That means each photo can stay attached once to the tech's employee record. Whatever you build only has to put an image tag with that file's ID into the email body.