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Acumatica Pay - Credit Card Fees

  • May 1, 2025
  • 5 replies
  • 310 views
K
Freshman I
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For those of you that use Acumatica Pay, do you automatically charge credit card fees of 3%? If so, what version of Acumatica can you do this with?

Admin note (May 18): industry term is a ‘credit card surcharge’

Best answer by Doug Johnson

​@khowe86 Acumatica Payments has the ability to add a percentage ‘surcharge’ to credit card transactions. This type of arrangement requires a separate merchant agreement and has some restrictions including, but not limited to the following: no surcharge on debit cards or prepaid cards, no surcharge in certain states, percentage is usually limited to 3% or less, surcharge must be visible and clearly identified, surcharge is the same for all customers.

Additional details behind the process are available here: https://community.acumatica.com/ideas/add-the-option-to-charge-a-fee-to-a-customer-if-paying-by-credit-card-16520 

    G

    5 replies

    G
    Freshman I
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    • gd41
    • Freshman I
    • May 1, 2025

    I would also like some info about automatically adding a credit card fee when selecting CC as the payment method. We’re also using Acumatica Pay in 2024 R2. 

    K
    Chris Hackett
    KushaniPerera88
    Acumatica Employee
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    Hi ​@khowe86 

    Please see below Idea posted on the community similar to this request, i would recommend adding comments so that our engineers will be able to understand the business impact
     

     

    vdiaz
    Chris Hackett
    K
    Freshman I
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    • khowe86
    • Author
    • Freshman I
    • May 8, 2025

    Hello ​@Doug Johnson,

    Do you know where Acumatica stands on being able to add credit card fees such as 3% automatically through Acumatica Pay?

    Doug Johnson
    Acumatica Moderator
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    • Doug Johnson
    • Acumatica VP, Product Management
    • Answer
    • May 19, 2025

    ​@khowe86 Acumatica Payments has the ability to add a percentage ‘surcharge’ to credit card transactions. This type of arrangement requires a separate merchant agreement and has some restrictions including, but not limited to the following: no surcharge on debit cards or prepaid cards, no surcharge in certain states, percentage is usually limited to 3% or less, surcharge must be visible and clearly identified, surcharge is the same for all customers.

    Additional details behind the process are available here: https://community.acumatica.com/ideas/add-the-option-to-charge-a-fee-to-a-customer-if-paying-by-credit-card-16520 

    Chris Hackett
    KushaniPerera88
    K
    Freshman I
    Forum|alt.badge.img
    • khowe86
    • Author
    • Freshman I
    • May 20, 2025

    Thank for the clarity Doug!  Have a great day!

    Chris Hackett
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