Question

Value Cannot Be Null error on incoming documents

  • 10 February 2022
  • 5 replies
  • 131 views
K
Rank

Occasionally we have a incoming document email that will give us the “Value Cannot be null” error and are therefore unable to open or delete the line item. Specifically it did it to one invoice three different times while trying different ways of emailing the document. It is also strange that we are unable to delete them as well so they sit in the incoming documents folder forever. 

Error: 

Error Trace: 

 

5 replies

V
Rank
Userlevel 7
Badge +11

Hi @kbecker 

On what screen are you getting the error? You may confirm the version and build your instance is currently on. 

Regards,

VijayKumarU
K
Rank

The incoming document’s screen that shows the list of incoming documents. 

We are on Acumatica 2021 R1, Build 21.118.0038

Naveen Boga
Rank
Userlevel 7
Badge +17

Hi @kbecker  Since you are receiving this issue occasionally, I would recommend you to raise a support ticket with the details below, so that they can review the server logs and provide you the update.

  • Provide Document Number, where the error you received along with instance details
  • Date and Time of that issue occurred.
  • Error Trace information.

 

Naveen B
Chris Hackett
Rank
Userlevel 7
Badge

Hi @kbecker were you able to get this issue resolved? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
K
Rank

@Chris Hackett @Naveen B - I have not been able to get this issue resolved or addressed. We just updated not long ago and it did not fix this issue. I will talk with our support. 

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