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Question

UPS LIVE RATES IS INCORRECT

  • August 27, 2026
  • 4 replies
  • 43 views
Freshman I
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Hi everyone,

Has anyone experienced an issue where the live shipping rates for a UPS account are not pulling through correctly in Acumatica?

If so, have you found any solutions or troubleshooting steps that resolved the issue?

Any suggestions would be greatly appreciated.

Thank you!

 

4 replies

Jr Varsity II
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  • Rakshanda
  • Jr Varsity II
  • August 27, 2026

Hi ​@materessapasion34 ,

Can you please check after clicking on Refresh freight cost button-

  • Enable Log Trace: Use Acumatica's trace log to capture the specific API request and response. This will show you exactly why UPS is rejecting the call (e.g., "Invalid Address," "Missing Phone Number," or "Authentication Failed").

Hope above helps!!

Rakshanda D || Acumatica MVP 2026 || www.linkedin.com/in/rakshanda-deore-643ba188
    Freshman I
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    Hi ​@Rakshanda thank you for your response but unfortunately, this doesn’t work. 

    Is there any other work around or possible solutions.

    Thank you.

      alanconroy31
      Jr Varsity I
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      • alanconroy31
      • Jr Varsity I
      • August 31, 2026

      Hi ​@Rakshanda thank you for your response but unfortunately, this doesn’t work. 

      Is there any other work around or possible solutions.

      Thank you.

      Are you using the direct UPS rest API or the via Easypost? 

      If using the direct API make sure you are using the correct URLs, and the Negotiated Rates box is ticked

       

      If using easypost make sure you are not using the UPSDAP account and select your own carrier account

       

      Alan Conroy — Acugen Consulting — Check out my free Acumatica Trace Copier at www.acugenconsulting.com
        mohammadnawaz51
        Varsity I
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        ​@materessapasion34 It seems to be you are using Negotiated rates with the UPS ACCOUNT. Kindly turnoff the checkbox and check once,

        https://globalpayex.com/resources/blogs/the-complete-guide-to-ar-and-ap-automation-in-acumatica/
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