Unable to add box with fractional measurements

  • 28 March 2023
  • 2 replies

Userlevel 4
  • Freshman I
  • 39 replies

We are attempting to add several new boxes to the Boxes list. The dimensions on one of the boxes is

Length - 6.6 in, Width - 5.6 in, Height - 6.2 in

We are shipping with Easy Post and they accept for fractional box sizes, but we are unable to enter the size as a decimal into the list.

Is there a setting that we need to change to allow for fractional measurements to be entered.

Thank you!


Best answer by Kandy Beatty 28 March 2023, 19:49

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2 replies

Userlevel 7
Badge +16

HI @Del 

You can not use fractions for box sizes.

According to the help: 

  • For boxes to be used for shipping by delivery services that are not integrated carriers, you can specify the linear dimensions (such as width, height,or length) for informational purposes only; the values are not used in any calculations.

If you wanted to change that, you would need a customization. 

Userlevel 4

This is what we thought the answer would be but wanted to be sure.

Thank you!



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