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Tenant has access to 3 out 4 tenants in Acumatica. One is missing; same user ID/email

  • May 11, 2023
  • 2 replies
  • 554 views
E
Varsity I
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Good day.

One user is experiencing an issue with being about toggle between tenants inside Acumatica. The user has tog out to log into the missing tenant.  I checked the user ID/email and they all match.  I can’t seem to update or make the missing tenant appear inside Acumatica.  Strange  

Any suggestions or way to change it so the user can toggle between tenants inside Acumatica instead of having to log out each time to get into the missing tenants.  Maybe i should redo is user ID in the missing tenant?  

We are running 2022R1.  However, the user informed me that he had to do the same process 2020R1.

Thank you

Evan

Best answer by thomassherman51

Hello Evan,

The credentials (username & password) for the user must be the same in both tenants.

 

    2 replies

    thomassherman51
    Jr Varsity III
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    Hello Evan,

    The credentials (username & password) for the user must be the same in both tenants.

     

    darylbowman
    Chris Hackett
    J
    Manikanta Dhulipudi
    Captain II
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    Hi @EvanG 

    Please reset the password( same as current password in other tenants) in the tenant which is not accessible and request him to log into the missing tenant and ask him to check the issues.

    Acumatica Functional Consultant & Customer Experience Supervisor
    Chris Hackett
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