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Question

Support Cases Owner

  • July 1, 2022
  • 3 replies
  • 90 views
N
Freshman I

is it possible to assign the owner of a case to "contact only” where the contact is not an employee?

 

3 replies

Naveen Boga
Captain II
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  • Naveen Boga
  • Captain II
  • July 1, 2022

Hi @nurul74 In the Cases screen, the Owner DAC field is decorated with the OwnerID attribute.

This Owner is extended from the Contact table and this field will show only the Contacts.

To display the Employees, it seems you can have a customization field

 

 

Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
Kandy Beatty
Chris Hackett
N
Freshman I
  • nurul74
  • Author
  • Freshman I
  • July 4, 2022

Hi @Naveen Boga, we dont want to use "employee" as an "owner". We wanted to use "contact" as an "owner".

At the moment we can already use employee as the owner in the cases without further customization. Any idea or steps?

Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • October 27, 2022

Hi @nurul74 - were you ever able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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