I have issued shipment for delivery free item, I created 1 sales order with free item. The simulation, If the customer order with specific item n specific quantity, customer will get 1 free item . In these SO, the item for sales and item for free item from different warehouse .
After SO created, the sales admin proceed for the shipment , coz the item from different warehouse we make 2 shipment in 1 SO . But, When we process shipment for Free Item, the quantity display 0.
We checked the SO , free item show 1 unit .
Anyone, please tell me how to solved it .
Best answer by Manikanta Dhulipudi
Hi @ely36
I verified the below suggestion again from my end and it is working fine
If the stock Item is lying in a different warehouse in that case, please create a shipment for the free Item first so that you will get the shipment qty in the shipment screen
Steps to be followed.
Create a sales order with 2 Inventory Items
Main Item and free Item with different warehouse
Try to create a shipment for free Item first and confirmed
Create a second shipment for the remaining item
Just check “Ship separately “ options in order types and verified once,
Check the same scenario without customization
If any one option is not working then manually update the shipped qty in the shipment as a last option.
Created a sales order with the same scenario but I shipped all the Items from one warehouse
Shipped qty is showing as showing when we are shipping the item from the same warehouse
If the stock Item is lying in a different warehouse in that case, please create a shipment for the free Item first so that you will get the shipment qty in shipment screen
Otherwise, if you want to create a shipment after the main Item is shipped then you can manually enter the shipped qty for the second shipment manually and proceed to the next steps.
I already testing as ur suggestion , make the free item in same warehouse its solved .
But, the user requirement want items for sales divide with item for give away/ promotion.
When i tried ur second suggestion
If the stock Item is lying in a different warehouse in that case, please create a shipment for the free Item first so that you will get the shipment qty in shipment screen
with different warehouses , the quantity still 0 .
I verified the below suggestion again from my end and it is working fine
If the stock Item is lying in a different warehouse in that case, please create a shipment for the free Item first so that you will get the shipment qty in the shipment screen
Steps to be followed.
Create a sales order with 2 Inventory Items
Main Item and free Item with different warehouse
Try to create a shipment for free Item first and confirmed
Create a second shipment for the remaining item
Just check “Ship separately “ options in order types and verified once,
Check the same scenario without customization
If any one option is not working then manually update the shipped qty in the shipment as a last option.
