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Question

Push notification not being received by mobile devices

  • November 21, 2025
  • 4 replies
  • 25 views

sgaspar72
Jr Varsity II
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We are experiencing issues with push notifications firing successfully but not being received on the mobile app. This was first identified when our clients wanted to enable multi-factor authentication, and upon investigating, we found that in our demo environment we could successfully create notifications but we didn’t receive them either. 

Here is a test notification I created that fires successfully, but no notification is received. We tested with multiple mobile devices, all with the notifications turned on for the Acumatica app, but nothing is received and the system shows no errors?? 
 

 

4 replies

hkabiri
Acumatica Moderator
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  • Acumatica Support Team
  • November 21, 2025

@sgaspar72 Can you check if uninstall and reinstall the app helps? Also make sure under User Profiler >Devices their device is available and Turn on Notification is enabled


sgaspar72
Jr Varsity II
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  • Author
  • Jr Varsity II
  • November 21, 2025

Yes. We’ve done that and the device is listed and notifications turned on. We’ve tried with multiple devices installing the app from scratch. We know that this functionality used to work, but at some point it stopped functioning.

 


sgaspar72
Jr Varsity II
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  • Author
  • Jr Varsity II
  • November 21, 2025

Follow up. . . Just tested in a 2025R2 environment and it works, but the majority of our systems are running 2024R2 and it’s not functioning there.


sgaspar72
Jr Varsity II
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  • Author
  • Jr Varsity II
  • November 25, 2025

Just to confirm after additional testing, the Acumatica mobile app does not support push notifications for supported systems running 2024R2. Somehow that functionality was broken when the app was updated.