We received a “Nullable Object” error on two projects when attempting to run our month-end billing. Originally, the two projects were listed under the same Customer. One was the original with an assigned branch & project, and the other was set up as a “Location” under the same customer with a different branch & project number. Both projects were billed to the same customer in separate invoices to represent the different locations. Worked fine the previous month.
We were later asked by the customer to separate the billing to customer 1 and a customer 2. I created a new customer and reassigned the appropriate branch and project to the new customer.
Before the change, some expense claims had been entered using a combination of both branches & Projects, with the original customer assigned for billing under the financial tab.
Could changing the customer on an existing project have caused the “Nullable Object” error during billing? If so, is there a way to correct it without recreating the projects?
We are reaching out to our VAR for support, but I wanted to see if anyone else has experienced this issue or knows of a possible solution.