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Mobile App > Users that have "Force User to Change Password on Next Login" checked are unable to change password or login

  • June 12, 2023
  • 1 reply
  • 171 views
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Jr Varsity III
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Our standard protocol for new users has been setting a default password but required the ‘Force User to Change Password on Next Login’ checkbox under each user profile.

 

The issue I’m discovering is that the mobile app does not like that. It will say invalid credentials instead of popping up some type of interface allowing them to set the password.

 

This is troublesome as users then have to use a web browser for the first login, set password, then can begin using the mobile app. Has anyone else discovered this?

Best answer by meganfriesen37

Yes.  I have noticed this as well.  There does not seem to be any facility to change passwords on the app.  Users need to go through a browser to change their password.

There’s an idea here to add this feature.  Please vote to add this:
 

 

1 reply

meganfriesen37
Captain II
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Yes.  I have noticed this as well.  There does not seem to be any facility to change passwords on the app.  Users need to go through a browser to change their password.

There’s an idea here to add this feature.  Please vote to add this:
 

 

Megan Friesen, Contego Software Solutions, Canada
Chris Hackett
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