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Merge Cases

  • 17 June 2021
  • 4 replies
  • 111 views

Is there any way to auto or manually merge cases within the case management module?

 

Regards

Amrit

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Best answer by Kandy Beatty 23 February 2022, 00:55

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4 replies

Userlevel 3
Badge +1

@ggill did you ever find a solution to this

Userlevel 7
Badge +16

HI @ggill  There is not currently a way to merge Cases, but you can attach related cases:

 

 

Userlevel 3
Badge

@ggill - I second @kbeatty21’s solution for using the related cases tab of the case. There is an option on the “Relation Type” for “Duplicate Of”.

Userlevel 7
Badge +11

Hi @ggill 

Adding to above responses, here is an existing feature request on our Ideas page. You may vote and comments if any.

Regards,

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