Error when trying to release a Prepayment on a PO

Hi ​@Avishka 

I notice that the Payment Method and Cash Account have not been selected for your Prepayment. However, the question is: how were you able to save this Prepayment without selecting them?

Best Regards,

NNT

@Avishka prepayment 001951 is carrying two currencies, and that's what the release trips on. The PO's Prepayments tab and the Application History on payment 002035 both show it as USD. Its own header shows AUD at a rate of 1.00 for the same 1,485.00. Bill 002015 reads it as AUD too: the 1,069.29 balance on its Applications tab is 1,485.00 divided by the bill's rate of 1.38877702.

When you release the application, Acumatica builds the GL batch in USD, the prepayment's currency, and checks that every line carries that currency. The lines go in with the AUD rate from the header, so line 1 fails and you get this message.

To answer nhatnghetinh's question, the blank Payment Method and Cash Account are expected here. When the payment for a prepayment request is released, Acumatica creates the open prepayment with the payment method, cash account and payment ref left empty.

A released prepayment's currency can't be edited on the form, so correcting it needs your support provider, as the message says. Send them prepayment 001951, payment 002035, bill 002015, batch GL010446 and your build number, and tell them a USD prepayment request was paid with an AUD payment.

Going forward, pay each prepayment request in its own currency, from a cash account in that currency.

​@Steve Milner, Thanks for that!
As the client’s Acumatica Partner what are my options in resolving this. Thanks!