Error "Undefined: KPI Container is not defined"

​@rkenna 

Have you got any mobile app customisations for the screen?

​@aiwan, the mobile app is not used for this site, and no customization projects on the screen that are causing this.

​@rkenna 

No problem, was throwing a wildcard out there anyway.

Could you please share the trace? And do you have a multitenant setup?

Thanks! I am trying to get the trace, but it is random when it comes up. When it does, I will send it. No multi-tenant. 

Cheers,

RJ

Can you turn the request profiler on and see what is logged there when that error is thrown?

We upgraded to 2026 R1 recently. Got report from one user he is getting this error on Sales Orders screen. He says clicking OK sometimes clears it but not always.

We have 3 or 4 customers getting this error. It’s frustrating for everyone as we can’t explain why it’s happening. 

Glad I am not the only one. I did reach out to Acumatica, and they gave me these steps. The member has not reported it since, so it is looking like it did the job (so far). 

1. Navigate to Apply Updates (SM203510) and perform a Reset Caches.
2. In the same Apply Updates (SM203510) screen, select Restart Application.
3. Clear your browser cache and browsing history.
4. If applicable, use the Modern UI for the screens configured on your default home page.

I will respond in the thread if it comes up for them, but this looks like it resolved it.

Cheers,

RJ

Thanks, we have one partner where this solution did not work, and it’s not obvious that it worked for the others as there is the intermittent aspect. We'll see… I appreciate the reply.

Actually, we did not try number 4. We’ll look into that, thanks!

It seems the proposed solution above did not resolve the issue as it is still taking place. I am thinking this is an Acumatica Bug.

I am adding that this is occurring to a 25r2 site also, just completed the steps and waiting for feedback.   This is intermittent on that site. 

​@rkenna ​@bwhite49 Any Help on this error?

I am also Experience this error and my client is on 25R2.

Just confirming that step 3 is the key above to the error being resolved.

Cheers,

RJ

Yes, several users have performed step 3 and it seems to be resolved. 

Everyone, over the weekend users reported that clearing browser cache and history did not correct the issue for them, switched to Chrome and issue persisted, cleared cache etc and issue persisted.  I was able replicate for Acumatica and provide logs.  Steps:  user has dashboard as home page, dashboard load time signification, user clicks on another workspace and selection without opening new tab.   This can intermittently result in the error.   My first attempt at this process replicated issue, I got the message 10 times before I was able to click on trace for logs. After clearing browser cache, it hasn’t replicated. 

Provided logs to Acumatica and their response ‘this is known issue and they are working on a resolution.  No confirmed release version for fix.’   I have removed the dashboard as a home page to help with this error.   For users that have reported this the clear browser cache and history has fixed the problem, this weekend a user I believe to have previously reported the issue and taken steps about a month ago to correct.