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Contact showing multiple emails

  • 25 April 2022
  • 3 replies
  • 130 views
Is there a reason a contact would be showing multiple email addresses? Under the contact there is only one email. The contact is pout in to the address book twice (due to different roles) but the email stays the same. Any work arounds?

 

3 replies

Laura02
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Badge +18

Hello,

It would help us to know the source of the email. For example, does this happen when the system auto-emails customer invoices out of AR?  Does this happen when you manually Send a report to email and then select the contact?

The answer likely is related to your contact being in the system twice but depending on how the emails are being sent there may be ways to tweak the configuration of the email to avoid the duplicate.

Thank you.

Laura ~ Klear Systems, Inc. Irvine, CA. ~
bnaumann
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Userlevel 1
Badge

Hi,

This is happening on the activities screen. I don’t seem to notice it anywhere else, just there.

 

Thanks!

Braden S Naumann
Chris Hackett
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Userlevel 7
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Hi @bnaumann  were you ever able to resolve your issue? Thank you

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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