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Completed PO still appearing in approval screen

  • 8 August 2022
  • 8 replies
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C
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Hi there,

Basically we have one completed PO which is still appearing in approver’s approval screen. How do we get rid of it? 

 

 

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Best answer by Laura02 12 August 2022, 12:51

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Laura02
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Hello @chenwm ,

What happens if you click Approve All?

 

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Please remember to "Mark Best Answer" to help those who are facing the same problem.~
Kandy Beatty
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HI @chenwm 

A few things:

  1. What does the Approvals tab for the PO show?
  1. Have any changes been made to workflows in the system?
  2. Are there any customizations that affect the PO screen?
Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
C
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Hello @chenwm ,

What happens if you click Approve All?

 

Hi. Sorry for the late reply. When i click Approve, it says "The operation has completed”. 

The PO still stuck at the approval screen with “completed" status

 

C
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Userlevel 4
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HI @chenwm 

A few things:

  1. What does the Approvals tab for the PO show?
  1. Have any changes been made to workflows in the system?
  2. Are there any customizations that affect the PO screen?

Hi there,

There's no changes on the workflow and customization. Basically this PO is already completed. I hope we can get rid of that PO in the approval screen. Is this considered as bug or something?

 

Kandy Beatty
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@chenwm  

What happens when the other 2 approvers try to approve it? What does your approval map look like for PO’s? 

It may require support to look at since the PO is completed.

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Laura02
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Hello,

Because this is one PO not working (others with the same approval process are working), and the PO is complete, the next steps are:

  1. is temporarily disable the PO Approvals in PO Preferences
    1. Change PO Status to complete manually, in the Purchase Orders screen.  To do this, you may need to place PO on Hold, save, then Unhold, save, then Mark status as Complete manually.
    2. Enable the PO Approvals in PO Preferences.
Laura ~ Klear Systems, Inc. Irvine, CA. ~ Please remember to "Mark Best Answer" to help those who are facing the same problem.~
C
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Hi all,

Basically i have resolved the issues. The steps are:

  1. Disabled require approval in PO preferences.
  2. Reopened the PO.
  3. Removed hold and saved it. 
  4. Enabled require approval in PO preferences.

 

Chris Hackett
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Thank you for sharing your solution with the community @chenwm !

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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