Solved

Change of email has lost my connection to Partner University

  • 11 August 2023
  • 2 replies
  • 19 views
andiB
Rank

I noticed my email was wrong (andy instead of andi) so I reset it in the Acumatica portal in my profile. I also changed it in the Partner University (“Learn” link and changed the email on the Profile there) however this latter action seems to have broken the link as when I now go to “Learn”, everything I had achieved has gone.  It is if I am visiting for the first time.

I note that on the partner portal when I click on my profile, the dropdown still shows the old (incorrect) email as if that is some sort of unique user ID, even though my actual profile shows it as now being correct.

Is it possible to reset my portal user ID to the andi email (and that may then establish the link to the University) or have all my achievements gone for good?

icon

Best answer by AndreaB 15 August 2023, 10:05

View original

2 replies

Chris Hackett
Rank
Userlevel 7
Badge

Hi @andiB - Please contact Acumatica Support and they can fix. 

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
AndreaB
Rank

I cured it in the end by setting up a new login on the Acumatica portal with the new email address (I had to remove the new email on my previous contact details to do so.)  Provided the email address that you set up the account with and your password matches those on the University Portal then all works fine.

Reply


Terms & ConditionsCookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved