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Change Customer ID

  • September 18, 2023
  • 2 replies
  • 310 views
D
Freshman I
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We have a customer that has the incorrect Customer ID. We have attempted to change the Customer ID by clicking on the AR303000 screen and selecting Change ID. We enter the correct Customer ID in the Specify New ID windows, then click OK, and click Save, we receive an error message that reads

Error: Another process has added the ‘Customer’ record. Your changes will be lost.

Can someone explain what the error message means, and if there is a way to change the Customer ID without having to create a new customer.

Thank you!

 

 

Best answer by Kandy Beatty

Hi @Del 

This is a very common error for Acumatica. 

Usually this happens for a few reasons:

  1. Another user is trying to change something on that record. 
  2. That record is open on another tab.
  3. A user tried to do the same action twice. 

Try to clear your cache and close all tabs and update the record again. 

    Kandy Beatty
    Laura03

    2 replies

    Kandy Beatty
    Captain II
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    • Kandy Beatty
    • Captain II
    • Answer
    • September 18, 2023

    Hi @Del 

    This is a very common error for Acumatica. 

    Usually this happens for a few reasons:

    1. Another user is trying to change something on that record. 
    2. That record is open on another tab.
    3. A user tried to do the same action twice. 

    Try to clear your cache and close all tabs and update the record again. 

    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    dcomerford
    D
    Laura03
    Captain II
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    • Laura03
    • Captain II
    • September 18, 2023

    Hello,

    In addition to what Kandy said above, the message you are seeing could mean that you are trying to change the Customer ID and when entering the New Id… a previously existing Customer ID, one that is already in your customer list, is being entered.

    The new ID entered when we Change ID must not be a Customer ID that is already in your Acumatica Customer list.

    (We can’t combine customers.)

    Laura

    ~ Laura Barber, WM Synergy
    Chris Hackett
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