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Case ID

  • February 23, 2023
  • 2 replies
  • 47 views
R
Freshman I

When trying to enter a support case ,it is giving an error, requiring a case id.

Best answer by Naveen Boga

Hi @Rochelle  If you are not able to create the Case for some reason, please do LIVE Chat with support team and they can help you on this.

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    Naveen Boga
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    • Naveen Boga
    • Captain II
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    • Answer
    • February 23, 2023

    Hi @Rochelle  If you are not able to create the Case for some reason, please do LIVE Chat with support team and they can help you on this.

    Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
    Chris Hackett
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    • Chris Hackett
      Chris Hackett
    ed.goodman
    Acumatica Employee
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    • ed.goodman
    • Acumatica Employee
    • 122 replies
    • February 23, 2023

    Hello @Rochelle

    Check your Customer Management Preferences (CR101000) to confirm there is a numbering sequence configured for cases.

    Also, navigate to the Numbering Sequences (CS201010) screen to confirm that manual numbering is turned off.

    Hope this helps! 

     

    Ed Goodman
    Laura02
    Chris Hackett
    2 people like this
    • Laura02
      Laura02
    • Chris Hackett
      Chris Hackett

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