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Case ID

  • February 23, 2023
  • 2 replies
  • 70 views
R
Freshman I

When trying to enter a support case ,it is giving an error, requiring a case id.

Best answer by Naveen Boga

Hi @Rochelle  If you are not able to create the Case for some reason, please do LIVE Chat with support team and they can help you on this.

    2 replies

    Naveen Boga
    Captain II
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    • Naveen Boga
    • Captain II
    • Answer
    • February 23, 2023

    Hi @Rochelle  If you are not able to create the Case for some reason, please do LIVE Chat with support team and they can help you on this.

    Naveen B - Acumatica MVP 🏆 | Acumatica Developer 🚀 ⏩ https://www.linkedin.com/in/naveenb-acumatica-mvp/
      Ed Goodman
      Acumatica Employee
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      • Ed Goodman
      • Acumatica Employee
      • February 23, 2023

      Hello @Rochelle

      Check your Customer Management Preferences (CR101000) to confirm there is a numbering sequence configured for cases.

      Also, navigate to the Numbering Sequences (CS201010) screen to confirm that manual numbering is turned off.

      Hope this helps! 

       

      Ed Goodman
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