Is anyone else recently having issues saving xml file from the community?
If not what steps are you using to save these files?
Answer
Can't save / download xml files from community
Best answer by Chris Hackett
Hi
+4I was recently able to save an .xml file from a knowledgebase document by right-clicking in the file, then doing a Save Link As …
This enabled me to save the xml file to the Downloads folder.
Hope this helps!
Ed
Ed Goodman
Hi
Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
Just an update. It appears it’s an issue with .zip files as well. I have updated the support ticket with that information. I don’t have an ETA on a fix yet.
Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
I was recently able to save an .xml file from a knowledgebase document by right-clicking in the file, then doing a Save Link As …
This enabled me to save the xml file to the Downloads folder.
Hope this helps!
Ed
This is how I typically save the files but today I was receiving an error when trying to save them.
Just an update. It appears it’s an issue with .zip files as well. I have updated the support ticket with that information. I don’t have an ETA on a fix yet.
Chris,
Thanks for the update
From Gainsight support : Thank you for bringing this issue to our attention. I’ve flagged it as a high priority and have raised an engineering ticket to ensure it’s addressed as quickly as possible. I’ll keep you updated here and let you know as soon as it’s resolved.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.