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Can a case be reopened if it is rejected?

  • October 2, 2024
  • 2 replies
  • 50 views
J
Semi-Pro III
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Hello! Can a case be re-opened if its status is rejected? All of the actions are greyed out here because the case status is “reject.” 

 

 

Best answer by nhatnghetinh

Hi @jzhu 

Cases can still be Re-Opened when Rejected with standard Acumatica.

According to your screenshot, it looks like your Acumatica has Customization. So please check your Customization.

 

Best Regards,

NNT

    2 replies

    nhatnghetinh
    Captain II
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    • nhatnghetinh
    • Captain II
    • Answer
    • October 3, 2024

    Hi @jzhu 

    Cases can still be Re-Opened when Rejected with standard Acumatica.

    According to your screenshot, it looks like your Acumatica has Customization. So please check your Customization.

     

    Best Regards,

    NNT

    I have devoted my time and deep passion to Acumatica! 🌐 https://www.linkedin.com/in/phambaotruong
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    Chris Hackett
    J
    J
    Semi-Pro III
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    • jzhu
    • Author
    • Semi-Pro III
    • October 3, 2024

    Hi @nhatnghetinh Thank you! It did have to do with customization projects and cases workflow. 

    Chris Hackett
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