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Business Events - Send to Owner

  • 3 March 2021
  • 2 replies
  • 60 views

I have created a business event to send an e-mail to the owner of a case on a certain date that is set by an attribute. Everything is working fine, but on the subscriber section I can only chose to e-mail the person that created the case or last modified it. In our organization that isn't always the owner. Is it possible to e-mail the owner of the case? 

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Best answer by Irina 9 March 2021, 10:45

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Hello @brianr35, sure! Make sure you expose the owner in the GI your business event is based on. After that, owner's email will be available for selection.

 

Thanks, That worked. 

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