Business Event not triggering email notification

Hi all,

We need to trigger an email notification when our AR dept receives a payment and takes the Sales Order from On Hold status to Open. This lets customer service and shipping know the order is available for shipment.

In the past. this worked but what was happening that subsequent changes made to the order (ie, our distribution changed status from open to shipping), the credit hold release email was still going out.

So what we did was put PAID in the order description and we want that as the only trigger. Unfortunately, that’s not working the way we have it set currently… any help?

(PS -- other notifications are going out just fine so the email end of things appears to be ok...)