AP Document Recognition Opening Wrong Doc

A client is experiencing an issue where, when they are in Incoming Documents and they select a “recognized” document to open, it opens the item at the top of the page rather than the one selected. It occurs regardless of what page they are on. It is happening to multiple users at their site, but not to me or anyone else that has logged into their tenant.

We have tried clearing browsing history, cache and cookies, both Chrome and Edge browsers and zooming in and out. Nothing has worked so far. Any suggestions would be greatly appreciated.

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