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Add an attribute to an email notification

  • 9 March 2022
  • 2 replies
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Userlevel 2

Hello,

 

Does anyone know how I could add an attribute to an email notification?

 

We have created a notification for when a user is assigned a new support case. Within this notification I would like to include some of their custom attributes. I can see the option to add an attribute using the data fields; ((Answers.AttributeID.AttributeID)) and ((Answers.Value)). However this only brings in the first attribute in the list. Is it possible to specify an attribute or to bring in more than one?

 

I can make do with just brining in one particular attribute which I can just place at the top the list, but it would be great if I could bring in more than one.

 

Thank you.

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Best answer by ebevan 10 March 2022, 15:30

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Userlevel 6
Badge +4

Hi @ebevan

Try using ((Case.ATTRIBUTEID_Attributes)) 
See images of example: 
 

 

Anacarina Calvo

Userlevel 2

Thanks Anacarina. That worked perfectly!

There was slight error in your written response, just in case anybody else is copying. It should be ‘Case’ not ‘Cases’ at the beginning ((Case.ATTRIBUTEID_Attributes)).

Thanks so much for your help,

Emma

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