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Acumatica spinning wheel in chrome on MacBook

  • 16 November 2022
  • 6 replies
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Since last week, one user has not been able to access Acumatica through Chrome on their MacBook.  Basically, can log in fine but then the screen is frozen on the last page I was on and there is a “spinning wheel” in the vertical menu bar area.

He has been working via Safari on his MacBook or via Chrome on his iPad without any issues. 

My preferred way to run Acumatica is Chrome on my MacBook.

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Best answer by Kandy Beatty 16 November 2022, 19:06

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Kandy Beatty
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HI @ltussing03 

Have you had the user clear the cache? The history and cookies as well?

I know one client had a few users who had this issue and we cleared their caches. 

We also restarted the application to assist with that issue. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
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Thanks!

Clearing cache did not help.  I asked him to clear history and cookies as well as you suggested.

I suspect that will not help but will post here immediately if it resolves this.

Chrome Version 107.0.5304.110 (Official Build) (arm64)

Using it on a MacBook Air running mac OS Monterey version 12.6.

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Kandy Beatty
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HI @ltussing03 

When was the Chrome version updated? This may be an issue also. It could be out of date or if it was recent, it could be a bug. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
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Thanks.

Its current.

It turns out it’s the same chrome version level I am running.  Except I am on PC.

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kbeatty,

Thanks for the help!

I just got this back from the user.

“The first time I cleared everything, I did not notice a time frame input and it only deleted activity for the last 24 hours.  I went back and deleted history for “all time”.  That has successfully cleared the issue and I am back to normal.”

If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
Kandy Beatty
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Userlevel 7
Badge +16

kbeatty,

Thanks for the help!

I just got this back from the user.

“The first time I cleared everything, I did not notice a time frame input and it only deleted activity for the last 24 hours.  I went back and deleted history for “all time”.  That has successfully cleared the issue and I am back to normal.”

Glad that worked. Sometimes, that is the answer! :)

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.

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