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Acumatica Cases Initial response is not updating

  • April 22, 2025
  • 2 replies
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Freshman II

Hi Acumatica Community,

I do have a concern. I was trying to create a dashboard for my Acumatica cases, and I want to get the total time of the initial response.

Upon checking, the Initial responses are not populating any time, unlike the resolution time it has hours and minutes. 

My question here is, how do the initial responses work in Acumatica Cases 23r2?

 

Best answer by nhatnghetinh

Hi ​@jbaron 

The Initial Response is the time from "Date Reported" to "Last Activity Date". Currently I find that "Initial Response" works fine.

 

Best Regards,

NNT

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    2 replies

    nhatnghetinh
    Captain II
    Forum|alt.badge.img+14

    Hi ​@jbaron 

    The Initial Response is the time from "Date Reported" to "Last Activity Date". Currently I find that "Initial Response" works fine.

     

    Best Regards,

    NNT

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    I have devoted a great deal of my time and passion to Acumatica ! 🌐https://www.linkedin.com/in/phambaotruong
      Freshman II
      • jbaron
      • Author
      • Freshman II
      • April 28, 2025

      Mine didn’t work. 

       

       

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