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Activity record not showing without manual refresh

  • August 19, 2026
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mnecaise
Varsity I
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We are currently on 25R2, still utilizing Classic UI, and have noticed the last couple of weeks that when we create an activity it is not automatically reflecting in the Activity tab. We either have to manually refresh or click to another tab and go back. At first, we thought this was an issue with Edge, as I had no issues when I tested in Firefox or Chrome. However, some users experience issues in Chrome and it works fine for them in Edge. Is anyone else experiencing this, or have suggestions on how this can be fixed? We have already cleared browser histories and caches, reset the Acumatica cache, and restarted the application. Nothing we’ve tried is fixing the inconsistencies. 

Best answer by mnecaise

Several other random issues we were experiencing were all fixed by switching to Firefox. I’m not sure if this is the root cause of the issue or not, but I did find several articles discussing how Chrome and Edge will stop supporting XSLT in November and I’m wondering if we’re seeing the beginning depreciation of this technology. Since everything is working for us again by switching our browser, I’m not going to spend a lot of time continuing to dig. Based on the articles, this only affects Classic UI. 

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    6 replies

    Jr Varsity II
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    • Rakshanda
    • Jr Varsity II
    • August 19, 2026

    HI ​@mnecaise ,

    Can you try below Suggestions
    - Check the browser dev console (F12 > Console) when the issue occurs. Look for WebSocket errors or failed SignalR connections.
    - Check if a reverse proxy or load balancer is terminating WebSocket connections prematurely (common culprit).
    - Test with Modern UI to see if the issue is Classic UI-specific.

     

    Hope above helps!!

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    Rakshanda D || Acumatica MVP 2026 || www.linkedin.com/in/rakshanda-deore-643ba188
      mohammadnawaz51
      Varsity I
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      ​@mnecaise On Acumatica 2025 R2 Classic UI, create an Activity from a record containing an Activities tab. The activity saves successfully, but after returning to the originating record, the newly created activity is not displayed in the Activities grid. The user must manually Refresh or navigate to another tab and return before the activity appears. The issue occurs inconsistently across Chrome and Edge and persists after clearing browser cache, resetting Acumatica cache, and restarting the application.

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      https://globalpayex.com/resources/blogs/the-complete-guide-to-ar-and-ap-automation-in-acumatica/
        mnecaise
        Varsity I
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        • mnecaise
        • Author
        • Varsity I
        • August 24, 2026

        ​@Rakshanda Thank you for the suggestions, unfortunately, I wasn’t able to find anything out of the ordinary that would be causing the delay. It’s happening for both modern and classic. 

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          Freshman I
          • bdrake31
          • Freshman I
          • September 4, 2026

          ​@Rakshanda Thank you for the suggestions, unfortunately, I wasn’t able to find anything out of the ordinary that would be causing the delay. It’s happening for both modern and classic. 

          Same here. Started affecting the entire scheduling department at my client in the last week. I got these errors on the dev console when I made the change. It is a minor inconvenience but they sure get loud about it
           

           

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          Freshman I
          • bdrake31
          • Freshman I
          • September 4, 2026

          This seems to be attributed to a  XML policy change not being accounted for in Acumatica code. 

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            mnecaise
            Varsity I
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            • mnecaise
            • Author
            • Varsity I
            • Answer
            • September 18, 2026

            Several other random issues we were experiencing were all fixed by switching to Firefox. I’m not sure if this is the root cause of the issue or not, but I did find several articles discussing how Chrome and Edge will stop supporting XSLT in November and I’m wondering if we’re seeing the beginning depreciation of this technology. Since everything is working for us again by switching our browser, I’m not going to spend a lot of time continuing to dig. Based on the articles, this only affects Classic UI. 

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