A client of mine recently purchased the database backup subscription, which should allow us to access their backups. But I’m unsure where I go to access them. Haven’t found any instructions. Anyone know?
Accessing database backups?
Userlevel 6
Hello
The only think I could find is this:
You can subscribe to an optional backup access service with an annual subscription fee.
You should reach out to support and they will give your client access to a FTP folder or a login to access your backups.
Userlevel 6
Let us know how this works. I am currently manually creating weekly snapshots. Every few months I have to delete old backups so we have enough space for new snapshots.
Userlevel 5
+1
Userlevel 5
+1
I submitted a case, after which I received email with details for accessing an FTP server. I think the email originally went to an internal employee and never made it to me, by mistake.
Userlevel 6
How many database copies does the FTP server keep. Also if the client has multiple tenants will all tenants have a backup?
Userlevel 5
+1
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